I am the woman that the Spotlight staff actually smile and talk to because I am in there so often and have frequently sympathised with their plight (have you EVER seen a happy Spotlight staff member?!) The two way conversation with the staff member actually makes things worse I know because you are in a rush and it seems like things are taking longer because there is talking involved.
I am the woman who is ever so sorry to the ten people in the queue behind me (and to my other half who is going to spit tacks if he sees how much fabric I bought today).
Please forgive me. I promise not to buy so much next time.